Legal

Privacy Policy

Last updated: April 5, 2026

Semradr ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our Service.

1. Introduction

This Privacy Policy applies to all users of Semradr — a decision intelligence platform that ingests signals from markets, competitors, and audiences to help teams make faster, better-informed decisions.

Please read this policy carefully. If you do not agree with these terms, please do not access the Service.

2. Information We Collect

Information you provide directly

  • → Account information (name, email address, password)
  • → Profile information (optional bio, avatar, preferences)
  • → Payment information (processed by third-party payment processors)
  • → Communications you send to us (support requests, feedback)
  • → Workspace content you create (signal configurations, decision logs, playbooks)

Information collected automatically

  • → Device information (device type, unique device identifiers)
  • → Usage data (features used, time spent, interactions)
  • → Cookies and similar tracking technologies

Information from third parties

  • → Social authentication (if you sign in with Google, we receive your name, email, and profile picture)
  • → Connected platforms (if you connect signal sources, we receive the data you authorise for ingestion)

3. How We Use Your Information

We use the information we collect to:

  • → Provide, maintain, and improve the Service
  • → Process transactions and manage your subscription
  • → Send technical notices, updates, and support messages
  • → Personalise your experience based on your configured signal sources and priorities
  • → Generate intelligence outputs (briefings, alerts, scores) specific to your workspace
  • → Analyse usage trends and improve our signal processing algorithms
  • → Detect, prevent, and address technical issues and fraudulent activity
  • → Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following situations:

  • → With your consent: We share your information with third parties when you give us explicit permission.
  • → Service providers: We work with trusted third-party providers who assist with hosting, payments, analytics, and support. These parties are bound by confidentiality obligations.
  • → Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred with prior notice.
  • → Legal requirements: When required by law or in response to valid requests from public authorities.
  • → Protection of rights: To protect and defend our rights and property, investigate fraud, or protect user safety.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and as described in this policy. When you delete your account, we will delete your personal information within 30 days, except where retention is required for legal or regulatory compliance.

6. Data Security

We implement appropriate technical and organisational security measures including:

  • → Encryption of data in transit and at rest
  • → Regular security assessments and updates
  • → Access controls and authentication requirements
  • → Secure hosting infrastructure

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • → Access: Request access to your personal information
  • → Correction: Request correction of inaccurate information
  • → Deletion: Request deletion of your personal information
  • → Portability: Request a copy of your data in a portable format
  • → Opt-out: Opt out of marketing communications at any time
  • → Restriction: Request restriction of processing of your personal information

To exercise any of these rights, contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies to operate and improve the Service:

  • → Essential cookies: Required for the Service to function — cannot be disabled
  • → Analytics cookies: Help us understand how you use the Service so we can improve it
  • → Preference cookies: Remember your settings and delivery preferences (e.g. briefing time)

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, contact us at [email protected] and we will delete it.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside your jurisdiction where data protection laws may differ. We take all reasonable steps to ensure your data is treated securely and in accordance with this policy regardless of where it is processed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will also send an email notification.

12. Contact Us

If you have questions about this Privacy Policy, contact us:

Email: [email protected]

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